Shipping Policy
Rove Nature Shipping Policy
Shipping
We offer free shipping on all orders to the United States Mainland. For orders to other countries, shipping charges may apply. The following shipping times and days apply to orders placed before 18:00 (Central Daylight Time - GMT-5).
Shipping Details
| Stage | Duration | Cost |
|---|---|---|
| Order Processing Time | 1-3 Business Days | $0 |
| Shipping Time | 5-7 Business Days | $0 |
| Total Delivery Time | 6-10 Business Days | $0 |
Order cutoff time: 6:00 PM (Central Daylight Time - GMT-5) Mon – Fri
* Please note that during busy periods, such as public holidays, delivery times may be longer.
Shipping Partners
We work with trusted shipping partners to ensure your order is delivered safely and on time. Our main shipping partners are DHL and UPS.
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. With this number, you can track the status of your package until it is delivered. You can also track your order on our tracking page using the tracking number provided.
Customs and Import Taxes
For orders outside of the United States, customs duties and import taxes may apply. These costs are the responsibility of the customer and must be paid at the time of delivery of the order.
Address Changes
If you wish to change your delivery address after placing an order, please contact our customer service as soon as possible via contact@rovenature.com. We will do our best to complete the exchange, but we cannot guarantee it if the order has already been processed.
Undeliverable Packages
In the event that a package cannot be delivered due to an incorrect address, refusal of delivery, or non-collection at a relay point, we reserve the right to charge return and reshipping costs.
Customer Service
If you have any questions about our shipping policy, please do not hesitate to contact our customer service via contact@rovenature.com. We will do our best to answer your questions as soon as possible.
Contact Information
For any additional questions (about shipping, orders, etc.), feel free to send us a message under the "Contact" menu, and we will respond as quickly as possible.
You can contact us on the following details and Days (Central Daylight Time - GMT-5):
- Monday to Friday: 09:00 - 18:00
- Saturday and Sunday: Closed
Company name: LJ Marketing GbR
VAT Number: DE22351606149
Physical Address: Bistritzer straße 1a, North Rhine-Westphalia, Cologne, 50858 Germany
Email-Address: contact@rovenature.com
Telephone number: +1 214 617-1975
Any questions? Check out our Frequently asked Questions
Or contact us via our Contact page