Return Policy
Return Policy
Welcome to the return policy of Rove Nature! We want to make sure you are happy with your purchase. However, sometimes things can go wrong. Read how we will make sure problems with your order are resolved as soon as possible.
Summary
You have 30 days from the date of delivery to initiate a refund.
Contact our customer service via contact@rovenature.com in order to manage a return within this period.
The costs of returning products are the responsibility of the customer, unless the product is defective.
Refunds are processed within 5 business days of receiving the product.
Returns
You have the right to initiate the return of your order within 30 days of the delivery date.
Contact our customer service via contact@rovenature.com in order to manage a return within this period.
The costs of returning products are the responsibility of the customer, unless the product is defective.
If the item is defective, we will provide you with a prepaid return label and reimburse the return shipping costs.
Refunds
After receipt and inspection of returned products, we aim to process the refund within 5 business days.
The refunded amount will be returned to the original payment method used.
You will be notified by email once the refund has been processed. Please note that processing times may vary by financial institution.
Return Conditions
Returns must be in the original packaging with all accessories.
The product must be unused and must be returned in the condition in which it was received.
Please ensure your return shipment is well packaged to avoid damage in transit.
If the product is damaged or the packaging is more damaged than is necessary to test the product, we may pass on this reduction in the value of the product to you.
Responsibility
We assume no responsibility for any delay or damage during transportation of returned items.
We recommend that you check the package within 24 hours of receipt and, if there are any problems, contact us immediately.
Return Method
We accept returns by mail.
We will provide a prepaid shipping label for defective items.
For other reasons for return, shipping costs are the responsibility of the customer.
Customs and Import Taxes
For orders outside of the United States, customs duties and import taxes may apply.
These costs are the responsibility of the customer and must be paid at the time of delivery of the order.
Address Changes
If you wish to change your shipping address after placing an order, please contact our customer service as soon as possible via contact@rovenature.com.
We will do our best to complete the exchange, but we cannot guarantee if the order has already been processed.
Undeliverable Packages
If a package cannot be delivered due to an incorrect address, refused delivery, or failure to collect from a collection point, we reserve the right to charge return and reshipment costs.
Customer Service
If you have any questions about our returns policy, please do not hesitate to contact our customer service via contact@rovenature.com.
We will do our best to answer your questions as quickly as possible. Response within 3 business days is guaranteed.
Contact Information
For any additional questions (about shipping, orders, etc.), feel free to send us a message under the "Contact" menu, and we will respond as quickly as possible.
You can contact us on the following details and Days (Central Daylight Time - GMT-5):
- Monday to Friday: 09:00 - 18:00
- Saturday and Sunday: Closed
Company name: LJ Marketing GbR
VAT Number: DE22351606149
Physical Address: Bistritzer straße 1a, North Rhine-Westphalia, Cologne, 50858 Germany
Email-Address: contact@rovenature.com
Telephone number: +1 214 617-1975
Any questions? Check out our Frequently asked Questions
Or contact us via our Contact page